Shipping and Delivery

Shipping costs are determined by the shipping provider on package weight and destination. We ship via USPS across the United States and to Canada.

Order despatch times can vary. We estimate orders to be despatched within five business days of placement. However, in stock drops and busy periods may cause despatch times to increase. We endeavour to despatch and deliver items as quickly as possible. Epic Toys USA is not responsible for any third-party courier delays once your order has been despatched.

Please also be aware of seasonal delays that may affect delivery times.

Once your order is despatched, a shipping confirmation email with tracking will be sent.

Please note - if your order contains both pre-order and in-stock items, your order will only be dispatched when all items are in stock.

If you require the in-stock items straight away, please place separate orders.

If multiple pre-order items are ordered, the full order will be shipped when all items are in-stock. Please check arrival dates on product descriptions carefully and order separately if you wish to receive your items as soon as they are in-stock.

Returns Policy 

We do our best to ensure all products sent are of the best quality. However, should you need to return a faulty, damaged or incorrect item, please contact us via epictoysusa@outlook.com within 30 days of receiving your item. After 30 days, we are unable to provide refunds 

If a product is faulty or damaged, we can offer a replacement of the same item subject to stock. If we cannot offer a replacement, a full refund or store credit will be offered.

If you do not report faults or damages to us within 30 days, we are unable to offer replacements, refunds or store credit  

All sales are final on non-faulty or unwanted items.

We do not offer replacements or refunds for mystery box items. 

We only cover the cost of returns if we, or the courier, is at fault. 

When returning your item, we advise using a priority or tracked service. We are not responsible for any loss of parcel being returned to us and will not cover the cost of any loss.

To start a return for a faulty or damaged item, please email epictoysusa@outlook.com.

Please ensure that items are appropriately packaged before returning.

In the instance of an exchange or replacement that is being returned, we will process your replacement order once the item is returned to us. 

Refunds, replacements and store credit remain at Epic Toys’ discretion.